Privacy Policy

Introduction

CryptoCases Europe (“we,” “us,” or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our case review and documentation support services.

We operate in accordance with the General Data Protection Regulation (GDPR) and applicable EU/EEA data protection laws.

1. Data Controller

CryptoCases Europe

Email: support@cryptoscases.com

2. Information We Collect

2.1 Information You Provide

• • Personal identification: Name, email address, country
• • Contact preferences and communication method
• • Incident details: Description of crypto-related loss or incident
• • Transaction information: Wallet addresses, transaction hashes, platform details
• • Supporting evidence: Screenshots, emails, documentation
• • Approximate loss amounts (optional)

2.2 Information Collected Automatically

• • Device and browser information
• • IP address and general location data
• • Usage data and analytics (with consent)
• • Cookies and similar technologies (see Cookie Policy)

3. How We Use Your Information

We process your personal data for the following purposes:

• • Case Review Services: To analyze incidents, organize evidence, and provide guidance
• • Communication: To respond to inquiries and provide updates on your case
• • Documentation: To prepare reports and supporting materials
• • Legal Compliance: To comply with legal obligations and prevent fraud
• • Service Improvement: To improve our services and user experience (with consent)

4. Legal Basis for Processing

Under GDPR, we process your data based on:

• • Consent: You have given explicit consent for specific purposes
• • Contract Performance: Processing is necessary to provide our services
• • Legitimate Interests: For fraud prevention and service improvement
• • Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• • Service Providers: Encrypted email, secure storage, and analysis tools
• • Professional Advisors: When necessary for case documentation (with consent)
• • Legal Authorities: When required by law or to prevent illegal activity
• • Third Parties: Only with your explicit consent or as necessary for case support

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• • End-to-end encryption for sensitive communications
• • Secure servers with access controls
• • Limited internal access on a need-to-know basis
• • Regular security assessments and updates
• • Staff training on data protection and confidentiality

7. Data Retention

We retain your personal data only as long as necessary:

• • Active Cases: For the duration of the case review and follow-up period
• • Closed Cases: Up to 3 years for documentation and legal compliance
• • Marketing Data: Until consent is withdrawn
• • Legal Requirements: As required by applicable laws

You may request earlier deletion subject to our legal obligations.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• • Right of Access: Request a copy of your personal data
• • Right to Rectification: Correct inaccurate or incomplete data
• • Right to Erasure: Request deletion of your data (“right to be forgotten”)
• • Right to Restriction: Limit how we use your data
• • Right to Data Portability: Receive your data in a structured format
• • Right to Object: Object to processing based on legitimate interests
• • Right to Withdraw Consent: Withdraw consent at any time

To exercise your rights, contact us at support@cryptoscases.com. We will respond within 30 days.

9. International Data Transfers

Your data is primarily stored and processed within the EU/EEA. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If we become aware of such collection, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance.

12. Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated. Contact details for EU/EEA data protection authorities can be found at edpb.europa.eu.